Many minor illnesses and injuries such as a sore throat, coughs, colds and small cuts can be treated in your own home with a well-stocked medicine cabinet and plenty of rest.
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To help you get seen in the right place, at the right time by the right healthcare professional you need to use the most appropriate service.
Help your NHS by choosing the right healthcare option. If it is not a life-threatening emergency and you don’t need immediate medical attention, other options should be considered before dialling 999 or visiting the Emergency Department.Ĭhoosing the most appropriate place for care allows Emergency Department staff to help people whose lives are at risk and can also potentially save you a long wait. The 111 service can book you into the urgent care centre at Pontefract if this is what you need. You can find out more about the services on offer by visiting If you are not sure if you need urgent medical care use or phone 111 to find out. Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet. If you are calling about someone else let the receptionist know. If a telephone appointment is made with a doctor or nurse, make sure that the receptionist knows your current phone number and any times you cannot answer the phone. Online services may suit you instead of a phone call. This helps us to prioritise our calls for those who have a same day medical problem. Avoid busy periods (8am to 12 noon) when contacting us about any non-urgent matters such as sick notes, prescription queries and routine check-ups. We will always let you know the location at which you will be seen.Īs we are dealing with more telephone and video consultations we are dealing with an increased number of phone calls. This is to help the health service effectively cope with increased demand and suspected coronavirus (COVID-19) patients.
If you are booked for a confirmed face-to-face appointment with a doctor or nurse you may be asked to see them at a neighbouring GP practice to the one you would usually attend. A phone or video consultation with a GP, nurse or other healthcare professional will usually be booked for you as many problems can be sorted out this way. We will then give you advice about what to do. You can contact us online for non urgent enquiries on or by using the engage consult the link is on the website or by calling us on 01977 668455. We ask that you do not come to the surgery in person unless booked in for a face to face appointment. GP practices across Wakefield are working together to prioritise same day care and symptoms which might indicate serious illness. The NHS is doing things a little differently at the moment due to Coronavirus.
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